Went with the reply that made the most sense and seemed the most right in the end and eventually got it returned (despite some wrong information still) and my money back.Īnother thing regarding wrong information on their product pages: Reporting wrong product names/descriptions and providing sources via the website was pointless and they never fixed it.
In the end, I had sent seven e-mails and got a reply from a different customer service representative every single time whose answers contradicted each other too even. Got reply lacking such information, asked again, different person answering, still unsatisfying answer.rinse and repeat. Sent an e-mail, asking for specific information regarding that return. Wanted to send back a damaged product which I had bought as new and which wasn't damaged during transportation. On the other hand, the English customer support of is just straight up terrible. My local Amazon website customer service was also pretty good every time I had a need for it. But when you have an unhappy, or upset customer, the last thing you should do is throw in some canned response that doesn't even address their concerns.
a user is asking a simple question, you can take the approach of some personalization sprinkled with snippets to make your life easier and your messaging more consistent. Snippeted answers are great when they make sense. But after seeing this shitty set of responses from them I just no longer care, it feels like they've brought at least some of this on themselves.Īs a sidenote, I'm sort of fed up with customer support in general these days. I used to feel a tiny bit sad for them competing with Apple and their whole complaint against Apple and payment stuff. I'm definitely not spending my money with this service any more. For what it's worth I wasn't rude in any of this, I was straight and to the point, but I was not rude.
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I responded back telling them thanks for not even reading my question and responding with a canned response, then asked for instructions on how to delete my account.
I'm not a fan of lock in, and I'm even less thrilled about not actually responding to my actual questions and instead giving me some canned BS. Their response was some random canned response about how you can still export your data. So when I seen news of this yesterday I wrote into their support saying I was not pleased with it. I'm one of those speak with my wallet kind of people.
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Their mobile app also isn't great, and really needs to add a way to download tracks for offline listening, but hey, no music service is perfect, and I'm fine using a mix of both it and Spotify where one offers a better experience than the other. It's not as good for older music (though there are niche labels like that dig up old recordings and re-release them digitally) or big-name artists on major labels, but there's so much music available nowadays that you usually won't be at a loss for something to listen to, you just won't always be able to find a specific track as easily as on Spotify. It's different from algorithmic discovery, and requires a bit more effort, but IMO it's worth it to explore on your own, and a fun way to learn something more about an album or track than streaming services' "Chill Hip Hop Beats To Study/Relax To"-style personality-void mood-based curation.īandcamp isn't perfect, to be sure.
Indie labels also often run storefronts on Bandcamp, and are a decent way of finding the same, as most release music from their local area or with a similar sound. It's good for discovery also, since while Bandcamp Daily is a marketing tool, it's still written by music nerds who do a good job curating music from local scenes and odd genres. Good news! Bandcamp is exactly that (giving you your choice of FLAC or MP3 or whatever, without DRM, and available for download again so long as Bandcamp continues to exist) and is good for artists, since it's an actual album sale, so none of the nonsense associated with streaming payouts.
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